FAQ

Your most asked questions

OUR PRODUCTS

WHAT MATERIAL ARE SEX TOYS MADE OF?

All sex toys are made entirely of phthalate-free materials and are safe for your health .

For sex toys we only use: medical grade silicone, medical/surgical grade stainless steel, TPE, borosilicate glass and certified cherry wood of European origin with non-toxic and certified natural water-based paints.

You can see the materials of each individual product in the information sheet, in the " MATERIAL " section.

WHAT ARE PHTHALATES?

These are petroleum derivatives used to make plastics softer and more flexible. They are considered endocrine disruptors: substances capable of damaging the development of the reproductive system, metabolism, and even the neurological system. These risks increase exponentially for children and pregnant women.

ALL OUR PRODUCTS ARE PHTHALATE FREE!

WHAT YOU WILL NEVER FIND!

In our catalog you will NEVER find products that put your health at risk.

WE DO NOT SELL SEX TOYS MADE OF : rubber, jelly, skin-like, superskin, silicone composite, hard plastics, elastomers, TPR, acrylic, stone, and glazed ceramic.

ARE ALL THE PRODUCTS CE MARKED?

We verify the presence of the “CE” marking on the type of products for which it is intended.

MYSEXCARE ACADEMY verifies the presence of the correct "CE" marking!

The "CE" marking, which stands for European Conformity Mark, is a specific graphic symbol that guarantees consumers that a product complies with all European Community regulations governing its use, from design and manufacturing to placing on the market, commissioning, and disposal. It is important to distinguish the "CE" (European Conformity) marking from the "CE" (China Export) marking.
In the “CE” (European Conformity) marking, the “C” and the “E” are spaced so that if we imagine closing the circle of the “C”, it almost touches the “E”.

For further information: https://www.laleggepertutti.it/43778_occhio-alla-differenza-tra-ce-e-ce-china-export

WHAT ARE THE INGREDIENTS IN LUBRICANTS AND COSMETICS?

On each product page, in the " INGREDIENTS " section, you can see its composition. It also indicates any characteristics that may be of interest to specific groups of people (e.g., diabetics, vegans, etc.).

Our products contain only ingredients that comply with European Regulations . The European Parliament has regulated the formulation of cosmetic products in Europe (including those produced outside the European Community but sold within it) through European Regulation (EC) No. 1223/2000.

Further information: https://eur-lex.europa.eu/legal-content/EN/TXT/?qid=1550081742238&uri=CELEX:32009R122

The aforementioned regulation indicates the permitted and prohibited ingredients.

For more information, ask via chat, email, or WhatsApp.

SHIPPING

HOW MUCH ARE THE SHIPPING COSTS?

Shipping costs are 9.99 euros .

For orders over 50 euros , shipping is free .

WHICH COURIER DO YOU SHIP WITH?

Shipments are made via international express couriers (e.g., DHL, UPS), selected based on the destination country.

HOW LONG DOES IT TAKE TO SHIP?

All products are shipped within 48 business hours of receiving your order.

Once it leaves, how long does it take for the package to arrive?

As soon as your order leaves our premises, you will receive an email from UPS or DHL containing the tracking code.

From that moment, the package will arrive within 4 business days (excluding islands) . For islands, the package takes a few more business days.

IS THE PACKAGE ANONYMOUS?

All our products are shipped in neutral, sealed packages, not attributable to the MYSEXCARE ACADEMY brand.

100% ANONYMOUS!

To protect your privacy, only you will know the contents of the package.

WHAT YOU SAY AT MYSEXCARE ACADEMY STAYS AT MYSEXCARE ACADEMY!

PAYMENTS

WHAT ARE THE PAYMENT METHODS?

On MYSEXCARE ACADEMY you can pay in different ways:

1) PAYMENT BY DEBIT, CREDIT OR PREPAID CARDS

You can pay with: Visa, Mastercard, Maestro, American Express.

2) Shop Pay

3) Apple Pay or Google Pay

4) Pay in 3 interest-free installments with KLARNA

CAN I PAY ON DELIVERY?

Cash on delivery is not currently one of our payment methods.