Site ownership: acceptance of the terms of use

Seller Identification

The website www.mysexcareacademy.com is owned by:

CaryonCare OÜ
Harju maakond, Tallinn, Nõmme linnaosa
Pärnu mnt 388b, 11612
Estonia

Registry Code: 17424193
VAT number: EE102949182
Email: mysexcare@gmail.com

CaryonCare OÜ is a limited liability company registered in Estonia and owns the website and the related services offered, including e-commerce, digital content, online courses, and consulting.

(hereinafter also “ MySexCare ” or the “ Seller ”).

1. Definitions

1.1) In these General Conditions of Sale the following terms have the meaning indicated below:

a) “online sales contract” means the distance contract stipulated between a Seller and a final consumer Buyer, through a sales system organised by the Seller which uses the distance communication technology called the Internet;

b) the term “Seller” refers to MySexCare by CaryonCare OÜ , a company registered in Estonia, owner and operator of the Site, selling directly to users (Buyers) the products indicated in the following point;

c) the term “Products” refers exclusively to the movable goods and/or services present in the electronic catalogues of the Site (for example: sex toys, sexual well-being accessories, lubricants, cosmetic products, books, video courses and other digital content);

d) the expression “Perishable Products” refers exclusively to movable goods present in the Site's catalogues which, by their nature, can deteriorate rapidly (e.g. some cosmetics or products with an expiry date);

e) the term “Purchaser” refers to the final consumer – a natural person customer – who is authorised to operate on the Site in order to purchase the Products, according to the methods indicated in these general conditions;

f) “Consumer” means the natural person who purchases goods and services for purposes not directly or indirectly related to any professional activity he or she may carry out;

g) the expression “Parties” refers jointly to the Seller and the Buyer;

h) the term “Site” refers to the website accessible at www.mysexcareacademy.com , as well as any additional domains or subdomains connected to it, through which it is possible to make online purchases;

i) the term “Price” refers to the selling price of each Product, as indicated on the Site at the time of the Order.

2. Object of the contract

2.1) These general conditions, made available to the Buyer for reproduction and storage in accordance with the applicable European legislation on electronic commerce, have as their object the purchase of Products, carried out remotely via the Internet, via the website www.mysexcareacademy.com .

2.2) With this contract, respectively, the Seller sells and the Buyer purchases remotely the movable goods and/or services indicated below.

2.3) The Products and/or services covered by this contract are all the products chosen by the Buyer and placed in the virtual shopping cart following the online purchasing procedures indicated on the Site.

2.4) The Products referred to in the previous point are illustrated on the relevant pages of the Site, within the dedicated sections (for example: sex toys, lubricants, well-being, couples, courses and digital content).

2.5) The Seller undertakes to supply all the Products indicated in the Order, upon payment of the Price referred to in art. 4 of this contract.

3. Acceptance of the conditions of sale

3.1) These general conditions are valid from the date of conclusion of this contract and may be updated, integrated, or modified at any time by the Seller, who will communicate this via the pages of the Site. The changes will be effective for purchases made after their publication.

3.2) All purchase orders will be forwarded by the Buyer to the Seller, after completing the purchase form and/or registering on the Site, by completing the checkout procedure.

3.3) These general conditions of sale must be reviewed online by the Buyer before completing the purchase process. Submitting the Order Confirmation implies full knowledge of the same and their full acceptance.

3.4) By confirming the Order via the “Complete purchase” button, the Buyer declares that he has consciously accepted the content and conditions of the Order in question and, in particular, these General Conditions of Sale, the prices, characteristics, quantities and delivery times of the Products, as well as the payment terms, declaring that he has read them.

3.5) Sales transactions are governed, for the Consumer, by applicable European consumer protection legislation. The processing of personal data is governed by Regulation (EU) 2016/679 (GDPR) and the Site's Privacy Policy.

4. Purchase methods and sales prices

4.1) The Products, prices, and terms of sale on the Site—subject to availability—do not constitute an offer to the public, but merely an invitation to submit an order. The Order submitted by the Buyer constitutes a purchase proposal; acceptance is expressly confirmed by the Seller via email.

4.2) Product prices are indicated in Euros and are those in effect at the time the Order is placed by the Buyer. The Seller may change prices at any time and without notice, provided that the prices applied will be those indicated at the time of the Order.

4.3) Product prices include VAT where applicable, but do not include shipping costs. Shipping costs vary based on the shipping method and destination, and are displayed in the Order summary before confirmation.

4.4) Receipt of the Order does not bind the Seller until the Seller has expressly accepted the Order via a confirmation email ("Order Confirmation"). The initial automatic summary email does not constitute acceptance.

4.5) The Buyer expressly grants the Seller the right to accept the Order even partially (for example, due to the unavailability of some Products). In this case, the contract will be deemed finalized with respect to the Products actually confirmed.

4.6) The Buyer expressly declares that he is making the purchase for purposes other than his own commercial or professional activity.

5. Products and Offers

5.1) Before submitting the Order, the Buyer can view the pricing information on the Website. Before submitting the Order, the Buyer can view the pricing information on the Website, including taxes and shipping costs, as well as the essential characteristics of the Products or services.

5.2) In the event of total or partial unavailability of the Products after the Order has been sent, the Buyer will be promptly informed via email and the Order will be cancelled in whole or in part.

5.3) In the event of total or partial cancellation of the Order, no charge will be made for unavailable Products; if the charge has already been made, the Seller will refund the corresponding amounts.

5.4) The Seller reserves the right to suspend or cancel the processing of an Order and/or delivery in the event of non-payment or partial payment, technical problems, suspected fraud or illicit use of the Site, by notifying the Buyer.

5.5) The Seller shall have the right to collect the full price of the Order in the manner indicated in art. 7.

5.6) The Buyer is required to retain emails received from the Seller on paper or electronic media. The Seller cannot be held responsible for incorrect email addresses or failure to receive communications for reasons not attributable to the Seller.

6. Conclusion of the contract

6.1) The contract stipulated through the Site is considered concluded when the Buyer receives the Order Confirmation email from the Seller.

6.2) Until receiving the confirmation email, the Buyer may cancel the Order by sending an email to mysexcare@gmail.com.

7. Payment

7.1) The Buyer guarantees that he/she has the necessary authorizations to use the chosen payment method at the time of placing the Order.

7.2) All Orders are payable in Euros. Any bank or currency conversion fees are the sole responsibility of the Buyer.

7.3) The payment methods available are those indicated on the Site at the time of purchase (for example: credit/debit cards, any installment payment systems/“buy now pay later”).

7.4) Ownership of the Products remains with the Seller until full payment of the Price (product price + shipping costs and other charges due).

7.5) In the event of it being impossible to debit the amounts due, the sales process will be cancelled and the Buyer will receive notification via email.

8. Product shipping costs and times

8.1) Shipping costs are indicated in the Order summary before confirmation and may vary based on:

• total amount of the Order,
  
• destination,
  
• shipping method chosen.
  

8.2) The preparation and delivery times indicated on the Site are indicative and non-binding. In any case, delivery will take place within 30 days of the conclusion of the contract, unless otherwise agreed.

8.3) For international orders, the shipping rates specified on the Site in the “Shipping” section apply.

8.4) Failure to collect the order – storage costs, returns and refunds

If the Buyer fails to collect the package (for example, at a collection point, tobacconist, locker, courier branch, or delivery address indicated), the package will be returned to the sender with a charge of:

• outbound shipping costs;
  
• any storage costs;
  
• return costs to sender applied by the courier.
  

These costs are non-refundable and are the responsibility of the Buyer.

In the event that the Buyer requests a refund after failure to collect the goods, the Seller may refund only the Price relating to the Products , deducting:

• the original shipping costs;
  
• storage and return costs;
  
• any other costs actually incurred and documented.
  

Failure to collect the package does not constitute the exercise of the right of withdrawal provided for by applicable law.

8.5) If the Buyer wishes to have the goods shipped again after failing to collect them, this can be done upon payment of the new shipping costs , in addition to any costs already incurred.

9. Delivery methods

9.1) The Seller will deliver the selected Products to the Buyer, at the delivery address indicated during the Order, via trusted couriers and/or shipping agents.

9.2) After shipment, any changes to the address or delivery method must be requested by the Buyer directly from the courier, where possible, or from Customer Service.

9.3) The total amount of costs, including shipping costs, is visible before confirming the purchase.

10. Defects, non-conformities and damage to the Products

10.1) The shipped goods will be inspected and delivered to the carrier intact and without defects. The Seller cannot be held liable in any way for any delays or damages attributable to the carrier's fault.

If the buyer refuses the purchased products without any valid reason, the Seller will charge the Customer the return shipping costs.

10.2) The Buyer, or the recipient of the Order, is invited to check the condition of the package and the products upon delivery.

In the event of anomalies in the package (damaged or open package, traces of liquid, etc.) and/or in the products ordered (missing, defective, or damaged products), the Buyer or the recipient of the Order must return the products to the Seller following the procedures described below.

10.3) Failure to comply with the correct procedure excludes any recourse against the carrier and/or the Seller, including the right to a refund of the Order and/or the return of the products ordered.

10.4) The Buyer, or the recipient of the Order, may alternatively contact the Seller at the email address mysexcare@gmail.com to find out how to return the damaged, non-compliant and/or defective product or products.

10.5) The Buyer must follow the procedure for returning damaged, non-compliant, and/or defective products indicated by the Seller. Otherwise, the Buyer will not be entitled to a refund or replacement of the products in question.

Procedures that must necessarily be followed in the event of obvious damage to the package for its return to the Seller:

10.6) In the event of an anomaly noted in the presence of a courier shipping manager:

Refuse delivery and write all your reservations regarding the anomaly clearly and in detail on the courier's document.
It is necessary to subsequently forward a report regarding the refused collection to the Seller via email.

10.7) Procedure that must be followed in the event of a missing, damaged or defective product:
The Seller may request information regarding the identity of the Buyer or the recipient of the Order and perform any necessary checks. The Seller will inform the Buyer or recipient of the procedure to follow to return the damaged or defective product or to obtain the missing products.
Once the products have been received, the Seller will verify that they are indeed defective, damaged, or do not correspond to the description provided on the Website. If this verification is positive, the Seller will replace the defective, damaged, or non-compliant product and send it to the Buyer as soon as possible and in any case within 30 (thirty) working days of receiving the products.

10.8) Shipping costs will be entirely borne by the Seller.

10.9) In the event that the Seller is unable to replace the products within the aforementioned period, it will immediately notify the Buyer at the email address provided during the purchase process and will refund the Buyer the cost of such products and shipping costs if the Buyer provides proof of the cost of returning the products. The Seller will refund the price using the method chosen at its discretion as quickly as possible, and in any case within 30 (thirty) working days from the date on which it receives the products.

10.10) In the event that, after examining the returned products, the Seller reasonably believes that the products cannot be considered defective, damaged or not compliant with the description on the Website, the Buyer will not be entitled to a refund and the products will be returned to him, with shipping costs charged to the buyer.

11. Responsibility

11.1) The Seller assumes no responsibility for any delay or failure to deliver the goods due to force majeure or unforeseeable circumstances which prevent, in whole or in part, the execution of the contract within the agreed timeframe.

11.2) The Seller shall not be liable to any party or third party for damages, losses and costs incurred as a result of the failure to perform the contract for the reasons mentioned above, the consumer being entitled only to the refund of any price paid.

11.3) The Seller shall not be liable for the consequences arising from a defective product if the defect is due to the product's conformity with a mandatory legal provision or a binding provision, or if the state of scientific and technical knowledge, at the time the manufacturer put the product into circulation, did not yet allow the product to be considered defective.

11.4) The Seller will not be liable if the injured party, aware of the product defect and the danger, voluntarily exposed themselves to it. Likewise, the Seller is not liable for defects resulting from misuse and/or incorrect use of the purchased goods, external causes (e.g., impacts, falls, etc.), carelessness, or improper use.

12. Buyer's Obligations

12.1) The buyer undertakes and undertakes, once the purchase procedure has been completed, to print and keep a copy of these general conditions, which, moreover, he/she will have already viewed and accepted as an obligatory step in the purchase, as well as the specifications of the product being purchased, and this in compliance with applicable European legislation.

12.2) The Buyer is strictly prohibited from entering false, invented, or fictitious information during the registration process using the dedicated electronic form. Personal details and email address must be their own and not those of third parties or fictitious. The Buyer therefore assumes full responsibility for the accuracy and truthfulness of the information entered in the electronic registration form, which is used to complete the product purchase process.

12.3) It is expressly forbidden to make duplicate registrations for the same person or to enter third-party data. The Seller reserves the right to legally pursue any violation or abuse, in the interest and protection of all consumers.

12.4) The Buyer indemnifies the Seller from any liability arising from the issuing of incorrect tax documents due to errors in the data provided by the Buyer, the latter being solely responsible for their correct entry.

13. Return policy and right of withdrawal (14 days)

13.1) You can exercise the right of withdrawal within 14 days of delivery .

13.2) If the order contains multiple products delivered on different days, the 14 days start from the last product received.

13.3) To exercise the right of withdrawal, the Buyer must send clear communication to:

• Contact from the site
  
• WhatsApp
  
• Email: mysexcare@gmail.com
  

13.4) Return shipping costs are the responsibility of the Buyer .

13.5) The Product must be returned:

• intact
  
• sealed
  
• in the original packaging
  
• never used
  
• with all accessories and documents
  
• accompanied by the Transport Document
  

13.6) INTIMATE PRODUCTS – LIMITATIONS ON WITHDRAWAL

For hygiene and health protection reasons, returns are only permitted on products that are still sealed .

Returns of Products are not accepted:

• open
  
• used
  
• with seal removed
  
• handled inappropriately
  

Pursuant to applicable European consumer protection legislation, the right of withdrawal does not apply to sealed goods that are not suitable for return for hygiene or health protection reasons and that have been opened after delivery.

13.7) The refund will be made within 14 days of receipt of the returned Products.

Refunds will be made using the same payment method used for the purchase, unless otherwise requested.

13.8) You may request that a coupon be issued instead of a monetary refund.

14. MySexCare Academy, online courses, digital content, and e-books

14.1) On the Site the Seller offers, in addition to physical Products, also digital services such as, by way of example and not limited to:

• access to the MySexCare Academy (reserved areas, structured courses, community, video lessons, downloadable materials);
  
• online courses , webinars, thematic itineraries;
  
• e-books, guides in digital format, PDF, audio or video that can be downloaded or streamed.
  

14.2) Access to such content may occur via:

• one-time purchase (single content),
  
• or through a recurring subscription/membership , under the conditions and with the prices indicated from time to time on the Site.
  

14.3) Digital content is intended for strictly personal and non-transferable use. Any use other than that permitted is prohibited (e.g., public sharing, resale, unauthorized distribution, unauthorized downloading, recording, and redistribution of lessons). Access to digital content is personal; simultaneous use from multiple devices or different IP addresses may result in automatic account suspension.

14.4) Pursuant to the applicable European legislation on digital content, the Buyer acknowledges that, for digital content not supplied on a physical medium (e.g. e-books, video courses, Academy access, downloadable PDF materials), the right of withdrawal is excluded from the moment in which:

• the content was made available to you via download link or access to the platform,
  
• and/or the use of the digital service has begun, subject to your express consent and acceptance of the loss of the right of withdrawal at the time of purchase.
  

14.5) In the case of subscriptions/memberships (e.g. Academy MySexCare):

• the Buyer authorizes the recurring charge with the frequency indicated at the time of purchase (monthly, semi-annually, annually, etc.);
  
• the Buyer can deactivate the subscription at any time, according to the methods indicated on the Site or on the payment platform, but the cancellation is effective only for subsequent renewals ;
  
• Amounts already charged for the current period are non-refundable , unless otherwise required by law.
  

14.6) In the case of subscriptions with a fixed minimum term (e.g., 3, 6, or 12 months), the Buyer agrees to pay the full amount for the subscribed period; early termination does not entitle the Buyer to a refund of installments already charged, nor does it exempt the Buyer from paying any installments still due, unless otherwise agreed in writing with the Seller.

14.7) The contents of the Academy, courses and e-books have informative, educational and divulgative purposes in the field of sexual and relational well-being and do not in any way replace :

• medical visits, diagnoses, treatments, health care,
  
• nor psychotherapeutic or psychiatric paths.
  

For any physical or mental health problems, the Buyer is invited to contact their doctor, specialist or healthcare professional.

14.8) The Seller reserves the right to update, modify, replace, or remove Academy and course content, while ensuring the Buyer a level of service no lower than that agreed upon at the time of purchase, or equivalent alternative solutions (e.g. access to other materials or courses of similar value).

15. Online sex counseling and professional services

15.1) The Seller offers, through the Site, the possibility of booking individual or couple consultations in the sexological, relational and educational fields, provided by qualified professionals (hereinafter, the “Consultations”).

15.2) Consultations are mainly conducted online (e.g., via video call or other remote communication tools) at the time and date agreed upon at the time of booking.

15.3) The Buyer acknowledges that the Consultations are of an informative, educational and support nature, and do not constitute in any way:

• healthcare provision in the strict sense,
  
• medical diagnostic or therapeutic activity,
  
• psychotherapeutic, psychiatric or emergency activity.
  

For serious or urgent medical or psychological conditions, the Buyer is required to contact the appropriate health or emergency services.

Booking, payment and invoicing

15.4) The booking of the Consultation is considered completed only following advance payment of the entire Fee, according to the methods indicated on the Site (e.g. Shopify + booking app).

15.5) The Buyer will be sent the information necessary for participation (e.g. video call access link, time, any preparatory materials) via email.

Cancellations, delays and non-participation

15.6) The Buyer may cancel or reschedule the Consultation at no additional cost by communicating this in writing (via email or via the booking system) at least 24 hours before the scheduled time.

15.7) In case of cancellation or request for relocation with less than 24 hours notice , or in case of failure to participate in the Consultation without any notice (“no-show”), the amount paid:

• will not be refunded ,
  
• and the Consultancy will in any case be considered carried out for economic purposes, unless otherwise agreed in writing with the Seller.
  

15.8) In the event of a Buyer delay beyond the agreed upon time, the Consultation will still end at the scheduled time, unless otherwise agreed by the professional; time lost due to a delay does not entitle the Buyer to an automatic extension or partial refund.

15.9) In the event that the Seller/professional has to cancel or move the Consultation due to unforeseen circumstances, the Buyer will be offered:

• a new alternative date/time,
  
• or, upon request, a full refund for any unused consultation.
  

Limitation of liability

15.10) The Seller and the professionals appointed cannot be held responsible for:

• technical problems, network malfunctions, internet connection or Buyer's devices;
  
• failure to connect due to causes not attributable to the Seller;
  
• choices, decisions or conduct of the Buyer subsequent to the Consultation.
  

15.11) It is the Buyer's responsibility to:

• have a stable internet connection and a suitable device;
  
• ensure a private, confidential and suitable environment for carrying out the Consultancy;
  
• provide truthful and up-to-date information about your situation.

16. Intellectual property and use of contents

16.1) All contents present on the website www.mysexcareacademy.com , on the connected platforms and in the MySexCare Academy, including but not limited to: texts, images, photographs, videos, audio, graphics, logos, trademarks, layouts, drawings, icons, educational materials, PDFs, e-books, exercise sheets, downloadable contents, lessons, courses, modules, webinars, recordings, copy, supplementary materials, as well as any other content published or made available by the Seller, are and remain the exclusive property of CaryonCare OÜ, owner of the MySexCare trademark , and/or their respective authors/licensors.

16.2) Such contents are protected by current copyright legislation (by European and international copyright and intellectual property legislation) and by national and international intellectual property legislation.

16.3) The purchase of digital products (e-books, PDFs, video courses, Academy content) or access to membership does not imply any transfer of copyright or intellectual property to the Buyer, but exclusively the granting of a personal, non-exclusive, non-assignable and non-transferable license for use .

16.4) It is expressly prohibited , without prior written authorization from the Seller:

• copy, reproduce, record, duplicate, republish or distribute in any form any content from the Site or the Academy;
  
• share, forward, or distribute digital materials (PDFs, videos, slides, audio, images, screenshots, exercises, etc.) to third parties, whether free of charge or for a fee;
  
• upload materials to Facebook groups, Telegram, WhatsApp, forums, cloud, drive or online platforms;
  
• use the contents for external commercial, training or informational purposes;
  
• translate, modify, process, adapt or create derivative works from the content;
  
• use the “MySexCare” trademark, logos or brand elements without permission.
  

16.5) Any behavior aimed at circumventing the protections of digital content (e.g. screen recording, unauthorized downloads, audio/video extraction) constitutes a violation of copyright law and entails the civil and criminal liability of the perpetrator of the violation , in addition to the immediate suspension of access to the purchased content or to the Academy without the right to any refund.

16.6) The Buyer undertakes to use the contents exclusively for personal and private use, acknowledging that any unauthorised sharing represents a serious violation which entails:

• immediate revocation of access to the courses/Academy,
  
• request for compensation for damages,
  
• possible reporting to the competent authorities.
  

16.7) The Seller reserves the right to monitor, track, and verify any suspicious access, anomalous downloads, sharing, or improper use, adopting all necessary technical and legal measures to protect its rights.

17. Termination of the contract

17.1) If one Party fails to comply with its obligations under this contract, the other Party may request its termination, without prejudice to the right to compensation for any damage suffered, in compliance with applicable legislation.

17.2) The Party intending to avail itself of the termination shall give written notice to the other Party by email or other means suitable to guarantee proof of the communication.

The termination will take effect from the date of receipt of the notice.

The mandatory protections provided by applicable European legislation on consumer protection remain unaffected.

18. Communications

18.1) Unless otherwise provided by law, communications between the Seller and the Buyer may take place via email to the respective addresses indicated by the Parties, which will be considered a valid means of communication for contractual purposes.

18.2) Either party may change their email address for the purposes of this Article at any time, provided they promptly notify the other party in accordance with the procedures established in the previous paragraph.

19. Protection of the confidentiality and processing of the Buyer's data

19.1) The Seller protects the privacy of its customers and guarantees that the processing of personal data takes place in compliance with Regulation (EU) 2016/679 (GDPR) and applicable European legislation on the protection of personal data.

19.2) The Buyer's personal data is collected and processed by CaryonCare OÜ, as Data Controller, in accordance with the site's Privacy Policy and the information provided pursuant to art. 13 of Regulation (EU) 2016/679, which the Buyer declares to have read.

20. Jurisdiction and competent court
20.1) These General Conditions are governed by Estonian law and applicable European Union consumer protection legislation.

20.2) In the event of a dispute arising from the interpretation, execution or validity of this contract, the parties undertake to preliminarily seek an amicable solution.

20.3) If it is not possible to reach an amicable agreement, the dispute will be referred to the competent judicial authority in accordance with the provisions of European consumer protection legislation (EU Regulation 1215/2012 – Brussels I bis).

In the event that the Buyer is a Consumer, the territorial jurisdiction will be that of the court of his place of residence or domicile.

In case the Buyer is not a Consumer (B2B), the Court of Tallinn, Estonia shall have exclusive jurisdiction.

21. Final clauses

21.1) This contract supersedes and replaces any prior agreement, understanding, or negotiation, whether written or oral, between the parties relating to the subject matter of this contract.

Last modified: February 18, 2026